OMNI-CHANNEL SALES & SERVICE WEB PLATFORM
A enterprise digital product that empowers frontline Reps to conduct sales and serve customers across all channels continuously, including telesales/customer care/retail/credit ops/tech support/warehouse/field technician/etc, to enable digital transformation, reduce operation cost and improve customer satisfaction.
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Wireless Service Dashboard
A dual-branded wireless service dashboard redesigned for a national wide network carrier, to enable its frontline employees to support customers with data usage inquiry, service detail inquiry, service change request, and mobile device upgrade etc.
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Customer Interaction & Note Creation
A broad experience design initiative to consolidate customer insights/notes captured in all channels, identify potential leads, enable warm transfer between channels and create a full history of customers. The design solution needs to be responsive and time-efficient, support dual brands, and require minimal training efforts.
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AI Chatbot Virtual Assistant
A chatbot format virtual assistant that interacts with customers to provide 24/7 customer support by triaging customer questions, providing general information and customer service details, changing service as per customer request, and escalating to live agents accordingly.
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Fleet En-route Mobile Apps
A series of B2B mobile apps designed for Fleet En-route employees, to monitor vehicle status, search for service stations, find navigation to destinations, report driving logs, take dispatch tasks, pick up assets and contact backend support team, etc.
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Style Portrait Mobile App
An imaging mobile app preinstalled on Sony models to create human portraits in cutting-edge styles that were created with make-up artists and empowered by AR technology. The app established an open content ecosystem that allows external developers to add styles through public API.
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Sony Native Telephony Feature
A major feature on Sony native Android OS - the Telephony module, which includes Smart Dialer, call handling, contact book, and call history. It aims to provide a personalized, efficient and smart human connection experience. It also includes delightful functions like spam call prevention, contact group, favorite contacts, conference calls, etc.
(content under migration)
Sony Native Email & Calendar App
Two major pre-installed apps on Sony native Android OS - Email & Calendar, which have mobile and tablet versions. Email app supports multiple views switch including conversation view, and multiple Email accounts displayed in a combined view. Calendar app support event creation, outlook account adding and outlook meetings display.
(content under migration)
Fleet Management Web Platform
A B2B SaSS solution designed for Fleet-owing industry, Transportation carrier industry, and all other industries require fleet management, asset tracking, POI management, dispatch workforce assignment, and violation reporting, etc functions. It is a responsive solution supporting multi-user permissions and customizable.
(content under migration)
Sony Native Notes App
A native Sony app design under entertainment value proposition, through which users can enjoy content creation by text memos and advanced doodling functions. It has various stylish brushes and doodling effects to choose from and preloaded sketches created by artists.
(content under migration)
E-COMM Purchase Flow
E-COMM flows created for wireless device purchasing. Frontline Reps can find promotions and make recommendations to customers directly on the landing screen; shop for devices, select data plans, create quotes and place an order all through a one-stop-shop experience. The flow is tailored for Retail Reps and Call Center Reps separately.
(content under migration)
Game & Application Store Website
The SonySelect Game & App store provides an exclusive downloading experience for Sony users of all device types, which includes exclusive games and apps, supports rating, ranking and best recommendations through cloud service so that users can seamlessly switch between different devices.
(content under migration)
